- Detailed description of goods and/or services
King’s Lodge Hotel is a business in the Hospitality industry that provides accommodation, meals, weddings and conferencing.
- Delivery policy
Subject to availability and receipt of payment, requests will be processed within 1 day and a reservation confirmed by way of email.
- Return and Refunds policy
The provision of goods and services by King’s Lodge Hotel is subject to availability. Our cancellation policy is as follows;Cancellation Policy
In the event of cancellation, the following rules shall apply:
More than 30 days prior to arrival : 25% cancellation fee
More than 7 days prior to arrival : 50% cancellation fee
Less than 7 days prior to arrival : 100% cancellation fee
King’s Lodge Hotel shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, “personal information” shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from: http://www.polity.org.za/attachment.php?aa_id=3569.
- Payment options accepted
Payment may be made via Visa, MasterCard, Diners or American Express Cards or by bank transfer into the King’s Lodge Hotel bank account, the details of which will be provided on request.
- Card acquiring and security
Card transactions will be acquired for King’s Lodge Hotel via PayGate (Pty) Ltd who are the approved payment gateway for all South African Acquiring Banks. DPO PayGate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no Card details are stored on the website. Users may go to www.paygate.co.za to view their security certificate and security policy.
- Customer details separate from card details
Customer details will be stored by King’s Lodge Hotel separately from card details which are entered by the client on DPO PayGate’s secure site. For more detail on DPO PayGate refer to www.paygate.co.za.
- Merchant Outlet country and transaction currency
The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction currency is South African Rand (ZAR).
King’s Lodge Hotel takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer service and support, dispute resolution and delivery of goods.
- Country of domicile
This website is governed by the laws of South Africa and King’s LodgeHotel chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature, 6 Main Road in Hogsback.
King’s Lodge Hotel may, in its sole discretion, change this agreement or any part thereof at any time without notice.
- Company information
This website is run by Sapling Trade & Invest 36 PTY LTD based in South Africa trading as King’s Lodge Hotel and with registration number 2008/018357/07 and with Murray Walker as the Director / Owner.
- Your Company contact details
Company Physical Address:6 Main Road, Hogsback
Telephone: (045) 962 1024 or 063 104 0721